Brad was generous in taking on my aging '96 van, when it fell far below their cutoff for servicing "old" cars. They squeezed me into a busy schedule and had the parts and repair done the next day. They called me several times with status updates. Very professional. I picked Scotts Valley Transmission because our mechanic recommended them. Yelp reviews were the best also. The reviews consistently mentioned things like 'care', 'integrity', 'years of experience', 'work you can trust', etc. They've been in business many years, and there's a reason for that success.