Scotts Valley Auto Repair

Top notch.

We recently brought our Honda van into the dealer in Santa Cruz for an oil change and realized that it was also due for its 60,000 mile tune up. We were shocked when we went in thinking it would be a $40 oil change trip and it ended up being over $800 once we added in the tune up. On top of that they told us our brakes needed to be replaced and that was going to be another $600+ which we declined to do since we were already sort of stunned with our $800 price tag. We decided to get another quote and brought it to Scotts Valley Transmissions and Auto Care to see what it would cost there and we were pleased to hear their price was over $150 less than the dealer price. They got us in quickly and even picked me up and dropped me off at my house (which they told me they are sometimes able to do for local Scotts Valley residents). That was a HUGE help since I was toting my four small children with me and had just intended to walk home after dropping off my van. They got it finished that afternoon and my breaks feel great. We were so impressed with the great service that we asked the new owner, Mark, if it was possible for us to bring our van back to them for the regular scheduled maintenance as we were unsure if we could since its still under warrenty. We were very happy to find out that we can and will be doing so the next time we need anything done. Very very strongly recommend!

Professional, friendly customer service. Top quality workmanship on three cars in the family for the two years we have lived in the County. Absolutely fair prices. The world of auto repair is one in which trust is imperative. You can trust these guys, you won't be disappointed,

my clutch gave out as i was driving on 17!!! that was so scary...when i got to the shop, they were so nice. they could tell that i was distressed and their kindness really put me to ease.my car was done the next day! they were so awesome and i will recommend them to anyone i meet.

Good group of guys. They do awesome work. Rigo running coordination, Brad running the shop, Norkely kicking butt in the back and Mark keeping the roof bolted on - they are your go to shop for all repairs.

I had a hard time deciding what to write, and the stars, as I am conflicted...Work = 5 starsService = 3 starsPrice = 2 starsThe bottom line is the new transmission seems to be working good...But the price went way over quote, do to too many extra bad pad parts. Had I not negotiated for a better price, based on the $2400-2900 of the quote (estimate) given (and should take 5 working days to complete), it would have been $4300. I paid $3200 and it was late by several days. The late issue, is a lesser of one because, I want it done right, not poorly/quickly...My Car: 2001 Honda Accord, 4cyc, 221K miles. Well known for transmission issues. First transmission was replaced by Honda at 101K. Even the OEM replacement, last not more than 100K miles, and I got 121K Miles, that got me to 221K miles on the car (with 15-30K Mile ATF oil changes, done by me (AmsOil ATF used))...Repaired: Frictions (what normally wears out) were OK, but slightly worn (replaced any way), Case half (common failure), differential (gears, shaft), and some shifting solenoids (somewhat common failure) that pushed the $2900 to $3200.I'm hopping with all the weak-links fixed, that I'll get more like 200-300K miles, do to the 15-30K miles ATF changes. One can hope...Good luck...

I don't think I have ever had such amazing customer service! Took our daughters Lexus in for a leak. Worked with Brandon. He discovered our previous repair was crap. He suggested calling them and making them fix it :) however the repair was done in L.A. So I said forget it go ahead and do the work. He then offered to take pictures and or talk to the previous shop to see if I could get some money back! The shop then rebuilt the tranny and gave us a warranty. Since my daughter had to return to college with this car, Brandon helped us find a shop close to her to keep up on the follow up work. When she returns in the summer I will run it into the shop to make sure all is cool. But I couldn't be happier with the service !

The short version : Outstanding service, great attitude, very efficient, demonstrates the standard to which all auto mechanics should be held.The long version: The reverse sun shell blew out in my 2001 blazer after only 58k miles, a headache no one wants. I called up and spoke with Brandon to get the low down on the car, Brandon told me it could potentially be a serious issue, but no matter what they would be able to take care of me. I had my vehicle towed in after hours, their parking lot is very convenient, and their after hours drop very easy to understand and secure. When I spoke to Brandon the first time he said he would have the car looked at by the following Tuesday afternoon. He beat his estimate and called me around 2pm on monday, said he had had an initial evaluation with the car, would have a diagnosis for me by wednesday on what needed to be done. Called me tuesday saying he was ready to remove the transmission and wanted me to approve 8 hours of labor to fully dismantle the transmission and diagnose it, and I said yes. no less than 24 hours later I got a call from Brandon saying the car was ready to roll, of course I was dumbfounded. Talk about service. Brandon relayed to me that in that time frame they managed to diagnose what was wrong and repair the problem with top of the line parts (without having to fully rebuild it, got lucky there) and it fit within the 8 hours I had approved and the initial estimate they had given me so they went ahead and did it, at some point in the conversation he mentioned to me that the mechanic was there after hours working on it, impeccable! In the space of about two days they managed to evaluate and repair what most would view as a serious problem. Outstanding.All in all, amazing service, outstanding communication. Top notch auto shop

Great service! brought my Honda Accord in for my transmission, they did not just rebuild it, they made it better. installing better parts and making it last longer. I love the fact they go above and beyond to help. Took about a week but very much worth the wait!!!! also added in a brake job and discounted it too. I will tell everybody to go here. Very happy!!

I have a 2003 Honda Accord, I had a new transmission put in at Ocean Honda in 2007 and just recently the transmission warning light came on, I didn't want to take it to the dealership after having multiple terrible experiences. I found Scotts Valley Transmission online and took my car to them and all I can say is wow! They were awesome! Did everything for an awesome price and had my walk out with a smile on my face I HIGHLY RECOMMEND them! Owner even stayed a half hour after closing to explain to me the problem! Great work!