Scotts Valley Auto Repair

I don't think I have ever had such amazing customer service! Took our daughters Lexus in for a leak. Worked with Brandon. He discovered our previous repair was crap. He suggested calling them and making them fix it :) however the repair was done in L.A. So I said forget it go ahead and do the work. He then offered to take pictures and or talk to the previous shop to see if I could get some money back! The shop then rebuilt the tranny and gave us a warranty. Since my daughter had to return to college with this car, Brandon helped us find a shop close to her to keep up on the follow up work. When she returns in the summer I will run it into the shop to make sure all is cool. But I couldn't be happier with the service !

The short version : Outstanding service, great attitude, very efficient, demonstrates the standard to which all auto mechanics should be held.The long version: The reverse sun shell blew out in my 2001 blazer after only 58k miles, a headache no one wants. I called up and spoke with Brandon to get the low down on the car, Brandon told me it could potentially be a serious issue, but no matter what they would be able to take care of me. I had my vehicle towed in after hours, their parking lot is very convenient, and their after hours drop very easy to understand and secure. When I spoke to Brandon the first time he said he would have the car looked at by the following Tuesday afternoon. He beat his estimate and called me around 2pm on monday, said he had had an initial evaluation with the car, would have a diagnosis for me by wednesday on what needed to be done. Called me tuesday saying he was ready to remove the transmission and wanted me to approve 8 hours of labor to fully dismantle the transmission and diagnose it, and I said yes. no less than 24 hours later I got a call from Brandon saying the car was ready to roll, of course I was dumbfounded. Talk about service. Brandon relayed to me that in that time frame they managed to diagnose what was wrong and repair the problem with top of the line parts (without having to fully rebuild it, got lucky there) and it fit within the 8 hours I had approved and the initial estimate they had given me so they went ahead and did it, at some point in the conversation he mentioned to me that the mechanic was there after hours working on it, impeccable! In the space of about two days they managed to evaluate and repair what most would view as a serious problem. Outstanding.All in all, amazing service, outstanding communication. Top notch auto shop

Great service! brought my Honda Accord in for my transmission, they did not just rebuild it, they made it better. installing better parts and making it last longer. I love the fact they go above and beyond to help. Took about a week but very much worth the wait!!!! also added in a brake job and discounted it too. I will tell everybody to go here. Very happy!!

I have a 2003 Honda Accord, I had a new transmission put in at Ocean Honda in 2007 and just recently the transmission warning light came on, I didn't want to take it to the dealership after having multiple terrible experiences. I found Scotts Valley Transmission online and took my car to them and all I can say is wow! They were awesome! Did everything for an awesome price and had my walk out with a smile on my face I HIGHLY RECOMMEND them! Owner even stayed a half hour after closing to explain to me the problem! Great work!

These guys are totally awesome, and literally went the extra mile for me. I own a 1992 Dodge cummins turbo diesel with automatic transmission that was slipping and having serious issues. They did diagnostics with all the gauges, and everything pointed to bad problems inside. They took it apart and showed me the bad parts that needed to be replaced and what happened, and how a previous shop in sac cut corners. I was very happy with how they communicated to me the problems, and what they were going to do to fix it at a very reasonable price. I own a 4X4 and taking my transmission and transfer case out is no easy task. They are good at it!If you need your vehicle to be fixed right with attention to detail, Take it here. My transmission has never felt better, and use less diesel to get around.I took my truck here because my cousin told me about the shop. Glad he did. They deserve recognition. They have a warranty, and ATRA and ATSG members.Thanks Brandon and Ken for really helping me out!Job well Done

It's a pleasure to use Scotts Valley Transmissions, where Ken and his crew actually take the time to properly road test and perform extensive diagnostics, BEFORE simply recommending an expensive rebuilt unit.Far too many so-called "transmission" shops and dealers will simply tell you that your transmission has completely failed and offer to install a rebuilt unit to the tune of $3 or $4 grand. Or, they might try to convince you that the diagnostics and repairs could end up costing more than just putting in a rebuild. In my case, it was a $5-buck part inside the transmission that was causing the issue. They did have to take the transmission out and open it up to get to that pesky part, but the bill for that was less than half of what I would have paid to have a whole new transmission installed. Because Scotts Valley Transmissions actually opens up and works on transmissions (instead of just taking transmissions out of a box), I also have the benefit of having had somebody who really, really knows transmissions go through the entire unit with an experienced eye.You might be stuck for a whole new transmission someday, or you might get off relatively easy by having some failed parts replaced in your existing unit. The only sure way to tell would be to take it to a knowledgeable and experienced shop like Scotts Valley Transmissions.

Thanks to Brandon and Ken!My husband and I have had a lot of work done recently on our cars both at SV Transmission. They got the job done when they said it would be done.They drove me back to my office after I dropped off the Car.My husband stopped in quickly with another issue and helped him on the spot.These are good people, good old-fashioned service and treat you right!

I had a transmission fluid leak and the first place I took it wouldn't just fix the leak. They wanted to rebuild the transmission. Scotts Valley Transmission squeezed me in to give it a look, and then were kind enough to keep my car until they could get it back in for the fix. Definitely worth leaving Santa Cruz for this top notch service!

These guys do excellent work. They rebuilt the transmission on my `91 Chevy SUV which was juddering and leaking fluid....... it's perfect now Then I asked them to rebuild the rear axle due to excessive wear (I gotta lot of miles) and that worked out well also. Now they're working on the clunk in my steering and seem to have fixed that issue too! prices is reasonablethe folks I talked with (Ken and John) are friendly and helpfulI`m very satisfied with this place